FAQs


What types of skincare products do you offer?

Baltic SkinLAB offers a premium range of skincare products featuring active ingredients derived from natural and organic herbs, flowers, and fruits. Our collection includes innovative formulations and specialized skincare lines tailored to effectively address various skin concerns. The Anti-Age range encompasses face and eye creams, cleansers, serums, oils, and boosters. Additionally, we provide sun care products for the face (available in tinted and non-tinted options) and body. As we continue to innovate, more product lines are being developed and introduced.

What ingredients are used in your products?

We mixed the best of natural Baltic ingredients with the latest skincare science to create game changing formulas which harness powerful plant and berry goodness to deliver noticeable results.

Harnessing powerful plant, flower and berry extracts combined with naturally derived peptides, key natural acids to deliver effective and noticeable results that are safe, healthy & rejuvenating to skin.

We are consistently assessing and researching into over 600 ingredient to ensure that new formulas and products provide the very best from nature to deliver you nourishment, hydration, brightened skin.

Majority of our formulas are certified according to the globally recognised international COSMOS standard by ECOCERT Greenlife.

We'll never compromise on our beliefs, ethics and mission to bring you naturally powerful skincare without compromise that nourishes & cares for you and the planet.

What is ECOCERT and COSMOS?

ECOCERT is an international organic certification organization based in France. It is one of the largest and most respected certification bodies in the world. ECOCERT focuses on the certification of organic agricultural products and sustainable practices. Here’s a breakdown of what ECOCERT stands for:

Organic Certification: ECOCERT certifies products that meet strict organic standards, ensuring they are free from synthetic chemicals, GMOs, and other harmful substances. This applies to food, cosmetics, textiles, and more.

  • Sustainable Practices: Beyond organic farming, ECOCERT also certifies products and companies that follow sustainable practices, such as fair trade, environmental conservation, and responsible resource management.
  • Global Reach: While it started in France, ECOCERT now operates in over 130 countries, making it a globally recognized and trusted certification.

COSMOS stands for COSMetic Organic and Natural Standard. It is a standard developed by five leading certification bodies – including ECOCERT – to unify organic and natural cosmetic standards across Europe and beyond. Here’s what you need to know about COSMOS:

  • Unified Standard: COSMOS provides a single, unified standard for organic and natural cosmetics, ensuring consistency and transparency for consumers worldwide.
  • Certification Types: COSMOS offers two types of certification:
    • COSMOS Organic: For products that contain a high percentage of organic ingredients.
    • COSMOS Natural: For products that may not meet the organic criteria but still adhere to strict natural ingredient guidelines.

Comprehensive Criteria:

The COSMOS standard covers the entire lifecycle of a cosmetic product, including sourcing of ingredients, manufacturing processes, packaging, and labelling, ensuring they are environmentally friendly and safe for consumers.


    Free From Guarantee

    Rest assured, every Baltic SkinLAB product is free from; parabens, mineral oils, silicones, PEG, chemical UV filters, microplastics, synthetic fragrances, artificial colorants, and other questionable ingredients.

    No cutting corners. No Nasties.

    Vegan Friendly

    We are passionate about the beauty of nature and the importance of sustainable choices.

    That's why we provide an extensive range of vegan-friendly products, certified by ECO-CERT, to ensure they adhere to strict standards for organic and natural ingredients without any animal-derived components.

    Entirely Vegan* :

    Our product portfolio is entirely vegan (*with the sole exception of SPF Products, see below), aligning with ethical and environmental principles.

    SPF Products: As above, the only exception to our vegan policy are our SPF products, these contain beeswax—a natural ingredient known for its protective qualities. The beeswax within our products is sustainably sourced, and our use of it is respectful to bee welfare.

    Cruelty Free

    Our dedication to you goes beyond aesthetics to cover ethical standards and practices.

    We proudly assure you that all our skincare items are cruelty-free, with no animal testing undertaken for any products or ingredients.

    Our devotion is reinforced by ECO-CERT certifications, verifying our dedication to rigorous ethical guidelines throughout all phases of creation and manufacturing.

    We are Planet Kind!

    We are passionate about your skin looking incredible but also our about impact on the planet, that why;

    • 100% our packaging is fully recyclable and environment friendly.
    • We use to 100% renewable electricity to power all machines in the manufacturing process.
    • 88% recycled cardboard is used for our shipping boxes.
    • We ensure effective eco friendly packing process so that your order arrives safely and quickly and with neutral carbon footprint.
    • Finally the manufacturing process is Certified by Bureau veritas.

    Learn more about Bureau Veritas

    Sustainable Manufacturing and Packaging

    We are committed that our products are Effective and Powerful, Certified Natural, Ethically Made & Kind to the Planet.

    Things we couldn't find all together commonly across the industry. So we sought out a manufacturing process that was sustainable and had ethical thinking held at the forefront of decision making and used nature to make incredible products to provide our dream in a environmentally sustainable and socially responsible way.

    Therefore, after lots of searching we selected a manufacturer that follows our beliefs;

    • Their production facility is powered by 100% green electricity
    • Has a low CO2 emission rate
    • Ensures that labour is well compensated and treated beond EU regulatory law
    • Has an equal gender pay ratio
    • Devotes part of its profits to help the community
    • Is a specialist with all natural and organic extracts to make incredible formulas

    All products from our catalogue are filled in recyclable packaging.

    88% of the total cardboard used for transportation is made of recycled materials.

    Shipping and Returns

    We offer worldwide delivery through our fulfillment centers located in Europe and the United States. This ensures that you are guaranteed:: 

    • 2-5 day shipping time in the US, UK, and Europe

    • 30+ delivery countries at your disposal

    • No customs delays and extra duties thanks to local fulfillment

    Our shipping times are split between different shipping options and its end destination.

    Shipping costs will depend on weight for precise pricing.

    Some countries may have applicable customs fees and taxes, please check you counties local regulations for import. Customer is responsible for customs fees and taxes, as determined by local authorities.

    For questions, contact us at info@BalticSkinLAB.co.uk —we’re here to help!

    For UK Customers -

    • Standard Shipping - 4 to 7 Business days - from £6.56
    • Express Shipping - 2 to 3 Business days - from £13.29

    For European Union Customers - 

    • Standard International - 3 to 10 business days - from £4.68
    • Express Shipping - 2 to 3 Business days - from £12.88

    For US and other International (Non EU/UK) Customers -

    • Standard International - 3 to 15 business days - from £4.06

    If package(s) have not reached you within the specified timeframe please contact us at info@BalticSkinLAB.co.uk

    Refund Policy

    We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, you will first need can contact us at info@BalticSkinLAB.co.uk

    If your return is accepted, we will inform you on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at info@BalticSkinLAB.co.uk

     Damages and issues

    At Baltic SkinLAB, we take shipping issues seriously and are here to help if your order arrives damaged or goes missing.

    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

    Reach out to us via email info@BalticSkinLAB.co.uk, and please include the following details:

    ü  Order number

    ü  For damaged products: clear photos of the damaged items and the shipping box.

    ü  Replacement address: The address where you’d like us to send the replacement products.

    Unfortunately, we cannot accept returns on sale items, gift cards or products that have been opened or used.

    Exchanges

    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Feel free to email one of our team with any questions at info@BalticSkinLAB.co.uk

     Refunds

    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

    If more than 14 business days have passed since we’ve approved your return, please contact us info@BalticSkinLAB.co.uk